COVID-19 Wider Impacts - Contacts with NHS 24

Novel coronavirus (COVID-19) is a new strain of coronavirus first identified in Wuhan, China. Clinical presentation may range from mild-to-moderate illness to pneumonia or severe acute respiratory infection.

The COVID-19 pandemic has wider impacts on individuals’ health, and their use of healthcare services, than those that occur as the direct result of infection. Reasons for this may include:

• Individuals being reluctant to use health services because they do not want to burden the NHS or are anxious about the risk of infection.

• The health service delaying preventative and non-urgent care such as some screening services and planned surgery.

• Other indirect effects of interventions to control COVID-19, such as mental or physical consequences of distancing measures.

This dataset provides information on trend data regarding the wider impact of the pandemic on contacts with NHS 24. Information is shown for patients in different age groups; for males and females; and for people living in areas with different levels of material deprivation. Information is also available at different levels of geographical breakdown such as Health Boards, Health and Social Care partnerships, and Scotland totals.

This data is also available on the COVID-19 Wider Impact Dashboard. Additional data sources relating to this topic area are provided in the Links section of the Metadata below. Information on COVID-19, including stay at home advice for people who are self-isolating and their households, can be found on NHS Inform.

All publications and supporting material to this topic area can be found in the weekly COVID-19 Statistical Report. The date of the next release can be found on our list of forthcoming publications.

Data and Resources

Additional Info

Field Value
Source PHS Unscheduled Care Datamart
Author Public Health Scotland
Last Updated August 30, 2022, 16:04 (BST)
Created May 25, 2020, 15:00 (BST)
Contact Address Public Health Scotland, Gyle Square, 1 South Gyle Crescent, Edinburgh EH12 9EB
Subject COVID-19 Impact, Unscheduled Care
Frequency Monthly
Time frame of data and timeliness Information is provided on different topics as quickly as possible, given the different time lags that apply to different national data sources. For example, Public Health Scotland receives information on patients attending Accident & Emergency within days; but there can be a delay of at least six weeks before we receive detailed information on patients discharged from hospital after having a baby.
Coverage Data covering all of Scotland.
Completeness This data relate to contacts concerning both COVID-19 and non-COVID issues however they do not represent the complete picture of NHS 24 activity or demand. The figures below only show data where there has been contact with 111 service and an individual has spoken to a member of NHS 24 staff. They do not include activity relating to non-clinical hotlines or digital (online) services such as NHS Inform.
Accuracy PHS monitor the quality of unscheduled care data closely, contacting NHS 24 as required. Figures are compared to previously published data and expected trends.
Continuity of data Data are comparable for the whole period included.
Concepts and definitions Please see the Weekly COVID-19 Report (Link 1)
Disclosure Disclosure control methods have been applied to the data in order to protect patient confidentiality.
Revision statement Figures contained within each publication may be subject to change in future releases as submissions may be updated to reflect a more accurate and complete set of data.
Official statistics designation Management Information Statistics
Relevance and key uses of the statistics The data are used to describe the current impact and the severity of COVID-19 in Scotland. Such information allows comparison with prior influenza seasons and with current activity across the UK, Europe and globally.
Format csv
Language English
Links

PHS Weekly COVID-19 Report

COVID-19 Wider Impact Dashboard

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